Frequently Asked Questions

Everything you need to know about ExamRift.

General

What is ExamRift?

ExamRift is an AI-powered language exam preparation platform. We offer mock exams, AI grading for writing and speaking, vocabulary & grammar tools, and personalized study plans. You can practice TOEFL iBT 2026 and TOEIC Listening & Reading now, with more language tests on the roadmap.

Is this an official test provider?

No. ExamRift is an independent practice platform. We are not affiliated with ETS, British Council, JEES, or any official test administrator. Our mock exams simulate real test conditions to help you prepare, but scores are not official. Exam names and formats are used for reference only.

Do I need to install anything?

No. ExamRift runs in your browser on desktop, tablet, and mobile with nothing to install. If you prefer an app-like experience, you can optionally install it as a PWA — see the "Install as an App" section below.

Install as an App (PWA)

Can I install ExamRift as an app on my phone or computer?

Yes. ExamRift is a Progressive Web App (PWA), so you can install it to your home screen or desktop for one-tap access, full-screen mode, and faster launches. Installation is free and uses minimal storage — it's the same web app, just wrapped in an app icon.

How do I install the app?

Open ExamRift in your browser and use its install option: on mobile, tap the browser menu and choose "Add to Home Screen"; on desktop (Chrome/Edge), click the install icon in the address bar. The install prompt and exact steps adapt to your device and browser on the FAQ page.

How do I uninstall or update the app?

Uninstall: On mobile, long-press the icon and choose Remove/Uninstall. On desktop, open the app, click the ⋮ menu in its window, and choose Uninstall ExamRift. Updates are automatic — the PWA always loads the latest version, so you never need to reinstall for new features.

Does the installed app work offline?

Partially. Previously viewed pages and the shell UI load instantly even on a slow connection, but features like mock exams, AI grading, and loading new questions require an internet connection since content is delivered from our servers.

Action Points (AP) & Pricing

What are Action Points?

Action Points (AP) are a regenerating energy system that gates feature usage. Every account recovers AP automatically over time. Basic activities cost 3-9 AP; AI grading costs 30 AP. Some features like SRS review are always free. See the full cost table on the Pricing page.

Is ExamRift free to use?

Yes! All features are available on the Free plan. The only difference between Free and Intense is AP capacity and recovery speed. Free users get 48 AP max with 1 AP every 100 minutes; Intense users get 300 AP max with 1 AP every 20 minutes.

What do I get with Intense?

Intense gives you 6.3x AP capacity (300 vs 48), 5x faster recovery (1 AP / 20 min vs 100 min), no ads, advanced analytics with practice performance estimates, AI-powered study plans, and access to AP top-ups.

Do new accounts get a trial?

Yes. Every new account starts with 14 days of Plus-level AP capacity and recovery — no credit card required. After the trial, your account reverts to the Free tier unless you subscribe.

Can I get a refund?

Subscription refunds are available within 7 days of the initial charge, provided no AP has been consumed. Once any AP is used or the 7-day window has passed, the payment is non-refundable — but you can cancel anytime and keep access until the billing period ends. AP top-ups (subscribers only) are non-refundable. See our Refund Policy for full details.

AI Grading & Accuracy

How accurate is the AI grading?

Our AI grading uses advanced language models (Claude, Gemini) to provide ExamRift practice rubric scores and detailed, actionable feedback on your writing and speaking. These practice scores are not official TOEFL scores or certified assessments.

Can I trust the practice performance estimates?

Practice performance estimates improve with more practice data. They are based on your performance patterns across question types and difficulty levels. Treat them as study guidance, not official test scores or guarantees.

Mock Exams

How realistic are the mock exams?

Our mock exams follow the official format, timing, and question types of each test. Questions are carefully designed and verified to ensure quality and accuracy. The interface simulates the real test experience as closely as possible.

Can I take partial exams?

Yes. You can take a full mock exam, individual sections (Reading, Listening, Writing, Speaking), or Mini Mocks (shorter practice tests like Speed Rounds, Quick Sections, or Half Mocks). Each option costs different AP amounts.

Are the questions the same as real test questions?

No. All our questions are original content. We do not use or reproduce any copyrighted test material. Questions are designed to match the style, difficulty, and format of official exams.

Learning Features

What is SRS and why is it free?

SRS (Spaced Repetition System) is a scientifically proven method for long-term memorization. We keep SRS reviews free (0 AP) because consistent review is essential for learning — we never want AP to be a barrier to retention.

How does the study plan work?

During onboarding, you tell us your target exam, goal score, exam date, and available study time. Our AI generates a personalized daily study plan that balances vocabulary, grammar, reading, listening, speaking, and mock exam practice.

Referral Program

How does the referral program work?

Share your referral link with friends. They get 50 bonus AP on signup. When a referred friend subscribes to Intense and stays for 10+ days, you earn 1 month of Intense free — no limit on how many you can earn! Visit the Referral page to get your link.

Is there a limit on referral rewards?

No. There is no monthly cap. Each qualifying referral earns you 1 month of Intense access. If you already have an active paid subscription, please contact support to coordinate redemption — automated extension for active subscribers is still in progress.

Multilingual Support

What languages is the interface available in?

Question content translation supports 39 languages: English (no translation), 日本語, 한국어, 繁體中文, 简体中文, 粵語, Español, Français, Deutsch, Português, Polski, Italiano, Русский, Українська, Tiếng Việt, ภาษาไทย, Bahasa Indonesia, Bahasa Melayu, العربية, العربية المصرية, فارسی, हिन्दी, বাংলা, Türkçe, Ελληνικά, Polski, Čeština, Slovenčina, Magyar, Română, Suomi, Eesti, Lietuvių, Gaeilge, አማርኛ, Hausa, Soomaali, Kiswahili, isiZulu.

How do I change the content language?

Go to Settings and select your preferred language under "Content Language". Once set, question stems, explanations, and supplementary materials will be displayed with translations in your chosen language. The original English content is always shown alongside the translation.

Does changing the language affect my exam practice?

No. All exam questions remain in the original test language (e.g., English for TOEFL). The content language setting only adds translations for supplementary materials, explanations, and UI text to help you understand the content better.

Account & Privacy

How do I delete my account?

You can delete your account from Settings. Upon deletion, your data is permanently removed after a 30-day grace period. During the grace period you can contact support to restore your account.

What data do you collect?

Recordings and written responses are processed only when you request practice grading or feedback. We do not store your raw recordings, transcripts, or full written responses; we save scores and progress data to provide personalized study plans. We do not sell your data. See our Privacy Policy for full details.

Still have questions?

Contact us at [email protected] and we'll get back to you within 24 hours.