點樣用英文講應用程式同帳戶問題
應用程式同帳戶嘅字眼，可以幫你使用數碼服務，並且清楚噉解釋問題。喺開設帳戶、更改密碼、更新個人檔案、管理訂閱，又或者向客服求助嘅時候，你都可能會用到呢啲字。你唔使淨係講「I cannot use the app」，而係可以講你 cannot sign in、你個密碼 was rejected、你個帳戶 is locked、你個訂閱 expired，又或者你啲設定 were reset。
唔同應用程式好多時都用相似嘅用語，但細微嘅差別好緊要。Sign up 意思係開設一個新帳戶。Sign in 或者 log in 意思係登入一個現有嘅帳戶。Sign out 或者 log out 意思係登出個帳戶。如果你將呢啲混淆咗，客服職員可能會誤解你個問題。
重點區別
Sign up 意思係第一次開設一個新帳戶。
Sign in 或者 log in 意思係登入一個你已經有嘅帳戶。
Sign out 或者 log out 意思係喺一部裝置或者一個應用程式上面離開個帳戶。
Username 係用嚟識別一個帳戶嘅名稱或者 ID。佢可能同你嘅真名唔同。
Password 係用嚟保護一個帳戶嘅秘密代碼。
Profile 係連繫住個帳戶嘅公開或者個人資料，例如名、相、簡介或者偏好設定。
Settings 係更改應用程式運作方式嘅控制項。
Subscription 係一個付費計劃，會持續落去，直至被取消或者到期為止。
核心詞彙同短語
- app：手機、平板或者電腦上面嘅程式
- account：你喺一項服務入面嘅個人空間或者身分
- username：用嚟識別帳戶嘅名稱
- email address：一個電郵地址，好多時用嚟登入或者收訊息
- password：帳戶嘅秘密代碼
- passcode：一組短代碼，通常係數字，用嚟解鎖某啲嘢
- verification code：用嚟確認身分嘅臨時代碼
- profile：顯示畀你自己或者其他人睇嘅帳戶資料
- settings：控制應用程式行為嘅項目
- preferences：儲存喺應用程式入面嘅個人選擇
- notifications：來自應用程式嘅提示
- permission：批准應用程式使用某啲嘢，例如相機或者位置
- subscription：一個持續嘅付費計劃
- free trial：付款之前嘅一段免費試用期
- billing：付款資料同收費
- support：來自公司或者服務嘅協助
- delete：永久移除
- deactivate：關閉但唔完全刪除
自然搭配
可以用 create an account、sign in to an app、log out of an account、reset a password、enter a verification code、update your profile、change your settings、turn on notifications、grant permission、cancel a subscription、renew a plan 同 contact support。
動詞可以用 sign up、sign in、log in、log out、reset、verify、update、sync、cancel、renew、deactivate 同 delete。
"I need to reset my password."
"The app asked for a verification code."
"I turned off push notifications."
"My subscription renews next month."
"I contacted support because my account was locked."
呢啲搭配好常見，因為帳戶操作通常涉及出入、身分、設定同付款。
例句
"I signed up with my email address."
"I cannot sign in because my password is not working."
"The app sent a verification code to my phone."
"I updated my profile photo yesterday."
"You can change the language in settings."
"The app needs permission to use the camera."
"I turned off notifications during work hours."
"My free trial ends on Friday."
"I canceled the subscription before it renewed."
"Support said my account was temporarily locked."
Sign Up、Sign In 同 Sign Out
開設一個新帳戶嘅時候用 sign up。
"I signed up for the app last week."
"You need to sign up before you can save your progress."
登入一個現有帳戶嘅時候用 sign in 或者 log in。
"I signed in with my email address."
"I cannot log in on my new phone."
離開一個帳戶嘅時候用 sign out 或者 log out。
"Remember to log out on a shared computer."
"The app signed me out after the update."
喺日常英文入面，sign in 同 log in 都好常見。應用程式好多時喺佢哋嘅按鈕上面只揀其中一個字，所以求助嘅時候，要配合你喺畫面上面見到嘅用語。
密碼、代碼同驗證
帳戶保安通常會用到 password、passcode、PIN、verification code 同 two-factor authentication。
"My password was rejected."
"I forgot my passcode."
"The verification code expired."
"Two-factor authentication is turned on."
Password reset 會更改密碼。Verification code 證明你可以使用你個手機或者電郵。Recovery email 喺你唔記得密碼嘅時候，可以幫你重新登入個帳戶。
"I requested a password reset link."
"The reset link went to my old email address."
"I cannot receive the verification code."
呢啲細節喺聯絡客服嘅時候好有用，因為佢哋準確噉顯示出流程喺邊度出咗錯。
個人檔案、設定同權限
Profile 通常包含關於你嘅資料。Settings 控制應用程式嘅行為方式。Permissions 容許應用程式使用你裝置嘅某啲部分。
"I updated my display name in my profile."
"I changed the privacy settings."
"The app needs microphone permission for calls."
"I denied location permission by mistake."
好多設定都用 turn on 同 turn off。
"Turn on notifications if you want reminders."
"I turned off automatic renewal."
"Dark mode is turned on."
權限就用 allow 同 deny。
"Allow camera access."
"I denied access to my contacts."
訂閱同帳戶狀態
訂閱會用到 plan、trial、renew、expire、cancel、upgrade 同 downgrade 等字眼。
"I am on the basic plan."
"The free trial expires tonight."
"The subscription renews automatically."
"I downgraded to a cheaper plan."
"I canceled, but I can still use the app until the end of the billing period."
帳戶狀態會用到 active、inactive、locked、suspended、deleted 同 deactivated。
"My account is active."
"The account was locked after too many failed attempts."
"My account was suspended for a billing issue."
"I deactivated the account, but I did not delete it."
學習者常犯嘅錯誤
唔好混淆 sign up 同 sign in。Sign up 意思係開設一個帳戶；sign in 意思係登入一個你已經有嘅帳戶。
當你想表達用密碼登入個帳戶嘅時候，唔好講「enter my account」。要講「sign in to my account」或者「log in to my account」。
當你想表達唔記得咗密碼或者用戶名嘅時候，唔好講「I forgot my account」。要講「I forgot my password」或者「I forgot which email I used」。
唔好混淆 delete 同 deactivate。Delete 通常係永久嘅；deactivate 意思係暫時關閉或者隱藏。
喺呢個語境入面，唔好講「the app asked my permission」。要講「The app asked for permission to use my camera」。
實用範例段落
我喺新手機上面無法登入個應用程式。我輸入咗電郵地址同密碼，但應用程式話密碼唔正確。當我要求一條密碼重設連結（password reset link）嘅時候，佢去咗一個我已經唔再用嘅舊電郵地址。我亦都收唔到驗證碼，所以我個帳戶暫時被鎖定。我聯絡咗客服，並且解釋我需要更新我嘅復原電郵（recovery email），先可以重設密碼。
好嘅應用程式同帳戶描述，會將「動作」同「問題」分開講。要講清楚你係喺 sign up、sign in、更改設定、管理訂閱，定係復原使用權。然後講明問題出喺邊一個訊息、代碼或者步驟。